Terms And Conditions
Please read this carefully. When you book your holiday with us you are entering into a contract which binds you and
us in various ways.
1. Terms.
All terms are per week, for the boat as equipped and described. Saturday dates are shown. For boats starting Sunday,
Monday or Tuesday, the previous Saturday charges apply; for Wednesday, Thursday and Friday starts, the following Saturday
charges apply.
Prices include VAT (where applicable) at the rate applicable at 1st January last and are subject to change if the rate or application
of the tax changes. In the event of a change in the rate of VAT during the course of the year, your holiday will be invoiced at
the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of the change.
The prices on this website are valid from 1st January last to the following December 31st.
We reserve the right to correct errors in advertised prices. We will advise you of any error at the time of booking.
We also reserve the right to correct errors in confirmed prices. In this case, we will contact you as soon as we become aware of
the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of
all monies you have paid to us providing you notify us within 14 days of our advising you of the error. We promise we will not
seek to correct any error in a confirmed price within 8 weeks of the start of your holiday or more than 7 days after you make
your booking.
The time of take-over (subject to unavoidable delays) is normally 4.00 p.m. or as shown on your Hire Invoice.
You must advise us by telephone if, due to unavoidable delays in your journey, your arrival time is likely to be outside normal
working hours.
Unless otherwise shown on your Hire Invoice your boat must be returned and handed back not later than 10.00 a.m. to the berth
from which you started your cruise. You are always welcome to moor at the berth on the evening before you hand back your
boat. You are obliged to leave everything in a clean and tidy condition.
If you fail to return your boat on time and/or in a clean and tidy condition you are liable to an extra charge at our discretion.
2. Booking Confirmation.
A binding contract between us will come into existence when we issue a Hire Invoice and booking
acceptance. The contract shall be deemed to have been made at our offices in Norwich and be subject to English Law. We both
agree to submit any dispute to the exclusive jurisdiction of the Courts of England and Wales. In all cases these Conditions of
Hire form the basis of your contract.
3. Number in Your Party.
No boat may normally carry more persons than advertised.
Any change of crew during a holiday must be authorised by us.
4. Booking Monies.
When you book, an initial payment of 25% of the charter fee is payable as booking deposit.
Your balance-of-hire money (together with your Fuel Deposit and Security Deposit) is due and payable by you 8-weeks before
the start of your holiday.
For bookings made within 8-weeks of the holiday start-date you pay the full monies at the time of booking.
We reserve the right to pass on to you any bank charges and other costs we incur if payment is made in a foreign currency, or
by any other method not normally accepted by us or if we have to represent a cheque or process late payments.
The prices shown are cash prices only. Where you choose to pay by credit card we will make a charge of 1% in respect of
each payment by credit card. There is no charge for debit cards.
5. Changes by You.
Once a booking has been confirmed by us, should you subsequently require us to amend your booking or
to re-invoice you for any reason (including for example accidental loss of your original invoice) a fee of £20 will be charged.
6. Cancellation by You.
Telephone us immediately if you have to cancel your holiday. Then on the same day send us by first
class mail your Hire Invoice. Please tell us if you have already paid your balance-of-hire. Your cancellation is effective from the
date we receive your written notification.
Your cancellation will be acknowledged by us in writing.
If you cancel, you are still liable for the payment of your balance-of-hire money. We will endeavour to relet your holiday. If we are
able to do so before you pay your balance-of-hire money, you will only lose your booking deposit. If we are able to relet after you
have paid your balance-of-hire money, we will refund the whole or part of that money (so that you only lose your booking deposit)
up to a maximum of the hire charges we receive on reletting.
7. Minors.
Bookings from persons under the age of 18 cannot be accepted.
8. Boat Trial.
A free demonstration run is given to you at the time of take-over. Whenever possible the person responsible for
the booking must be present.
9. Damage, Breakdown and Defects.
No responsibility will be accepted by us for loss of time or expenses occasioned through
accidental damage to the boat while in your charge. No liability can be accepted for loss or damage or expense which occurs as
the result of any defect or breakdown occurring during your cruise unless this is caused by proven reason of our failure to adequately
maintain the boat in a fit state and condition or is caused by the acts or defaults of ourselves.
Any defect or breakdown must be reported immediately to us during your cruise so that steps can be taken to repair the boat or
remedy the service. (It is unlikely that trouble of this nature will arise as every boat is carefully checked before the start of each
cruise.)
10. Accidents.
Your boat is insured but you have charge of the boat and are responsible for its safe navigation. In the unlikely
event of structural or mechanical damage, however caused, no responsibility can be accepted by us for loss of time or the cost
of any alternative accommodation or any other damages or expenses. In the case of any accident or damage to the boat, to
other craft, to water property, or to any person, it is your responsibility to:
(a) Find out the name of the other boat involved together with the name of the owners and/or hirer.
(b) To report these facts, together with the extent of the damage to us as soon as possible. No repairs may be put in hand without
our consent.
11. Your Fuel & Security Deposit.
You must pay this deposit with your balance-of-hire ahead of your holiday (see Condition
No. 4 above).
Any deposit refund will normally be made to you by a cheque payment.
You pay a refundable Fuel and Security Deposit of £300. This deposit, less charges for fuel, will be returned to you when you
have finished your holiday, providing you return the boat and its equipment on time, undamaged, clean and tidy, and without
third party claim against you. Any damage, loss and/or breakages to your boat or its equipment will be deducted from your deposit
up to the full amount of your deposit. If any damage, loss and/or breakages are caused in excess of the deposit you will be
asked to pay the difference.
You are responsible for any charges made by waterway authorities if you cause loss of water or damage to their property. You
must pay any such charges in full. They are payable in addition to any other deductions from your deposit (regardless of how
they were caused) even if the amount of your deposit is exceeded as a result.
If additional cleaning of your boat is required on its return, you will be liable for the extra costs, which will be deducted
in the first instance from your fuel and security deposit, and payable on demand if in excess of the deposit balance.
12. Linen/Towels. Towels are supplied with the boat linen.
13. Layout Plans of boats featured are for general guidance.
They are not to scale and alteration to accommodation during
building or refitting may occur. Some boats within classes have minor variations. Some boats have steps which may not be
shown on the plan. If you have infirm or disabled members in your party you should enquire as to the suitability of your
boat when booking.
14. Production Boats.
Photos of standard production boats are sometimes used for a class group of boats. As production
boats are not always finished in identical colour schemes, this means your boat exterior may be different in colour from the
photograph.
15. Obeying the Waterway Rules.
You must observe the Navigation Authorities byelaws, including in particular, the rule that
you must not navigate after sunset, or before dawn and your speed must not be such as would or may inconvenience or endanger
other users of the waterway.
On no account may you tow or be towed by other craft, unless you have professional assistance as towing can be a hazardous
operation if incorrectly undertaken. Under no circumstances may your boat be taken out to sea. Boats may not be entered in
races or used for business purposes.
No minor may control your boat without the supervision of an experienced adult.
No portable heaters, cookers or barbecues of any type, bicycles, lighting equipment, TV sets or electrical/gas appliances (other
than an electric razor) may be taken or used aboard your boat without the express prior permission of the boat operator.
16. Availability.
Your booking is accepted on the basis that your confirmed boat will be available for your use in accordance with
these Conditions of Hire on your agreed start date. Unfortunately, this is occasionally not possible. If your confirmed boat is not
available as agreed, this will almost always be due to events beyond our control (see Condition 17 below). If your booking has
to be cancelled (which we have the right to do) we will offer you the choice of an alternative boat in the same boating area for
the same holiday period (at no extra cost), if available, or a credit note for the full value of your original booking. Providing the
cancellation is not due to events beyond our control, we will also offer you a full refund of all monies you have paid to us for your
booking if none of these options is acceptable to you.
We have the right to refuse to hand over a boat to any person who, in our reasonable opinion, is not suitable to take charge. In
such cases, all hire charges paid to us will be refunded in full but we have no further liability. In addition, we have the right to
repossess a boat at any time if in our reasonable opinion you or any member of your party is unsuitable to remain in charge
because of their age, ill health, inexperience, suspected or actual influence of alcohol or drugs or any other reason, or because
of irresponsible behaviour which is causing or is likely to cause danger to you or any other person(s) or damage to any property.
In this situation, we will have no further responsibility or liability and no refunds will be made or expenses met.
17. Events beyond our control.
Unfortunately, events beyond our control occasionally affect bookings. When reference is
made to such events in these Conditions of Hire, this means any event(s) or circumstance(s) which we could not, even with all
due care, foresee or avoid. Such events include the following:
Destruction or damage of your boat (which cannot reasonably be remedied to a satisfactory standard before the start of your
holiday) due to fire, flood, explosion, storm or other weather damage, accident, break-in, criminal damage or any similar cause.
Mechanical breakdown or other mechanical or technical problems affecting your boat (which cannot reasonably be remedied to
a satisfactory standard before the start of your holiday).
Flooding, shortage of water, obstruction, repairs, damage or similar event affecting any waterway, waterway structure or facility
such as a bridge or navigational equipment which prevents or affects your taking your confirmed holiday.
Adverse weather conditions and tides (which may restrict navigation and passage through bridges).
Shortage or non-availability of fuel for the boat.
Late return by previous hirers.
Industrial action, riots, civil strife, natural or nuclear disaster, fire, war, threat of war, actual or threatened terrorist activity and all
similar situations.
We regret that we cannot accept responsibility or pay any compensation, costs or expenses where the performance of the contract
is prevented or affected or you otherwise suffer any loss or damage as a result of events beyond our control. This includes
any delays to and/or restrictions on cruising to which you may be subject (the waterways authority is entitled to impose restrictions
in the situations mentioned above). However, if your booking has to be cancelled as a result, we will of course offer you the
choice of an alternative boat (if available) or a credit note, as more fully described in Condition 16 above.
18. Your Pet.
You must obtain our prior permission to bring your cat or dog with you. The charge is £50 per pet per week or
short break.
You must tell us that you are bringing your pet when you make your booking.
You must bring your pet-blanket or pet-basket as pets are allowed only on the clear understanding that in no circumstances
may they lie on the bedding or on chairs. Your pet must not be left unattended in your boat or elsewhere.
If subsequent to making your booking you decide you wish to take a pet with you (or you want to bring more than one pet), then
you must contact us and get permission for this.
If extra cleaning of your boat is required after your holiday because of your pet, a charge may be made.
In the interest of visitors' safety, and following government legislation, we are sorry we are unable to accept the following types
of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Dogo Argentino even where these types of dogs are muzzled
as required by government legislation.
19. Assistance dogs.
Registered assistance dogs will be accepted free of charge on all boats on this web site, subject to availability
of suitable accommodation.
20. Any Shortcomings.
You must notify any shortcomings with your boat to us immediately so that remedial action, if
appropriate, can be taken.
If a significant problem is not resolved to your satisfaction, please contact us as soon as possible during your holiday.
For all complaints and claims which do not involve personal injury, illness or death, we regret that it may affect our ability to
investigate your complaint and may impact on the way that your complaint is handled if you fail to notify us of any complaint or
claim during your holiday and write to us with full details within 28 days of the end of your holiday.
21. Your Vehicles.
A charge may be made for parking your car on-site. Your vehicle and its accessories and contents are left
entirely at your risk. We will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other
than negligence of ourselves or our employees or agents.
22. Liability.
Except where otherwise specified in these Conditions of Hire, we cannot accept liability for any damage, expense,
injury, death or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever, other than the proven
negligence of ourselves or our employees or agents.
This clause does not attempt to exclude negligence or breach of statutory duty.
23. Personal Holiday Insurance.
You are strongly recommended to take out Personal Holiday Insurance for your holiday.
24. Data Protection Policy.
In order to process your booking and to ensure that your holiday arrangements run smoothly and
meet your requirements we need to use the information you provide such as name, address, any special needs, etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the
information onto any relevant suppliers of your holiday arrangements. The information may also be provided to security or credit
checking companies, public authorities such as customs/immigration if required by them, or as required by law.
We will not however, pass any information onto any person not responsible for part of your holiday arrangements. This applies
to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot
pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent
to this information being passed on to the relevant persons.)
You are entitled to a copy of your information held by us. If you would like to see this please contact us. We will hold your information,
where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to
receive such approaches in the future, please write to us.
News & Events
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